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Frankfurt, Airport Frankfurt (FRA), Germany

Surrounding area

Airport map and general info

Airportmap Frankfurt Airport, Germany, Lufthansa, Travelguide, Travel Guide

Terminal map and transfer info

Facilities & infrastructure

Accessibility

Visa & Immigration

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City Guide Frankfurt

Frankfurt, Banken, Börse, Main, Lufthansa, Travelguide

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Surrounding area Frankfurt Airport

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    General information

    Airportmap Frankfurt Airport, Germany, Lufthansa, Travelguide, Travel Guide

    Airport code: FRA

    Number of Terminals: 2

    Information

    Airport information desks are located in the arrivals and departures halls of both terminals; these are staffed 24 hours a day. There are also several touch screen information kiosks situated throughout both terminals.

    Transfer between Terminals

    Free SkyLine shuttle trains run between the terminals (journey time: 2 minutes). Free shuttle buses can also be found by the roadside outside each terminal.

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    Terminal map and transfer infos

    Terminal map

    Download map of terminal

    Transferring at Frankfurt Airport

    In the new Pier A, which was constructed exclusively for Lufthansa, and in Terminal 1, Lufthansa and all its Star Alliance partners are located together under one roof. The two terminals are only a few minutes travel time away from each other by shuttle bus or by the SkyLine elevated railway.

    For up-to-the-minute information on your connecting flight, please consult one of the monitor screens located around the airport. If no gate has been assigned yet, head for the indicated pier. Then follow the blue signs to the gate, keeping the walking times displayed in mind. Gray signs show the way to passenger services.

    Transit passengers who must change between Piers A and B (in Terminal 1) may use the passenger tunnel. If you need to transfer between Pier A, B, C, or Z (in Terminal 1) and Pier D or E (in Terminal 2), follow the signs to the SkyLine train, which departs every two or three minutes, or take one of the shuttle buses that circulate between the terminals.

    If you already have a boarding pass for your connecting flight, please consult one of the monitors to double-check the assigned gate.

    If you do not have a boarding pass for your connecting flight, please go to a transfer desk of the airline operating your flight or proceed straight to the departure gate, where you can obtain your boarding pass at the desk. In the pre-security part of the airport, please go to your airline’s check-in counter.

    If you are in a hurry to catch a connecting flight at Frankfurt Airport, you can take a shortcut to get to your gate faster. The fast lanes at the security checkpoint may be used on a priority basis by passengers whose flight is listed on the display.

    For assistance, simply scan your boarding pass at one of the information kiosks, and all the relevant information on your connecting flight will be displayed, or ask at one of the information counters, where multilingual service staff will be happy to help you. Alternatively, ask the Mobile Service Guides, who are recognizable by their red uniforms.

    In most cases, you must clear security checks on your way through the airport. Whether or not you must clear a passport check depends on whether the airport you have arrived from and your destination are within or outside the Schengen Area. Please allow enough time for both of these.

    Detailed passenger information is available on the airport’s website (frankfurt-airport.com).

    Lufthansa Transfer Services

    The Lufthansa Transfer Service is offered in German and English as standard, as well as in other languages depending on the country of origin of the flights. Passengers who value personal assistance to help them at the airport can still book the Lufthansa Guide Service (for a fee).

    Transfer Service Points are located in numerous arrivals areas for flights from non-EU countries and additionally at all the bus stops relevant for the transfer between the taxiway and the airport buildings.

    Here, passengers will receive all the latest information about their connecting flights, the location of the lounges, the airport infrastructure, and their baggage.

    Exclusive Transfer Service

    At each Transfer Service Point, a Lufthansa representative will also take care of any requests from First Class and Business Class passengers as well as HON Circle Members, Senators and Star Alliance Gold passengers.

     

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    Facilities & infrastructure

    Money

    Numerous banks, bureaux de change and ATMs are available in Terminals 1 and 2, both before and after the security areas. A number of major German banks offer a range of services at their branches in the Frankfurt Airport Center, opposite Terminal 1.

    Communications

    Unlimited free Internet access via Wi-Fi is available to all visitors. Postal services are available throughout Frankfurt Airport.

    Food

    Restaurants, bars and cafés can be found throughout both terminals. Some of these eateries are open 24 hours a day. Among the options are restaurants serving Asian cuisine, an ice cream parlour and a sports bar serving American classics.

    Shopping

    There are more than 230 shops at Frankfurt Airport spread between the terminals. These include fashion boutiques, duty-free outlets (for passengers leaving the EU) and newsagents. The Shopping Plaza on level 2 of Terminal 2 offers a wide range of retail options.

    Luggage

    Porter services are available. Trolleys (requiring a €2 deposit) are located throughout Frankfurt Airport. The lost property office (+49-69/69 06 63 59) is situated on the first level of Terminal 1. A 24-hour left luggage service is available in both terminals.

    Other

    There are pharmacies and a 24-hour medical clinic in Terminal 1. There are hairdressers and a nail studio in Terminal 1 for those seeking a spot of pampering before their flight. Travel agencies are on hand for bookings and information in both terminals.

    For those travelling with kids, children’s play areas are located at various points within Frankfurt Airport, while baby-changing rooms and buggy hire are available at the left-luggage offices in both terminals.

    Those accompanied by canine friends can make use of the new dog-only hotel, which has kennels for day or overnight stays.

    Conference & Business

    The Fraport Conference Center (tel. +49-69/ 69 07 05 00, meet-in-frankfurt.de) in Frankfurt Airport Center (across a pedestrian bridge from Terminal 1) offers conference rooms for up to 180 people, as well as audiovisual equipment, Internet access, secretarial services, interpreters, office supplies, videoconferencing and catering. There are also presentation rooms for hire in Terminal 2.

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    Accessibility

    Facilities for disabled passengers include lift and ramp access, electric buggies, automatic doors, lowered telephones, dedicated toilets and reserved parking. Wheelchair accompaniment services are available on request (tel: +49-69/69 06 66 66). Disabled passengers should inform the relevant airline of any assistance required at least 48 hours prior to their arrival at Frankfurt Airport. The SkyLine shuttle train is wheelchair accessible.

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    Visa & Immigration

    IATA Travel Centre

    The IATA Travel Centre delivers accurate passport, visa and health requirement information at a glance. It is a trusted, centralized source for the latest international travel requirements. The IATA Travel Centre is the most accurate source available because it is based on a comprehensive database used by virtually every airline, and information is gathered from official sources worldwide, such as immigration and police authorities.

    IATA Travel CentreIATA Travel Centre

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    Hotels in Frankfurt

    ListMap

    Frankfurt’s hotel scene stretches from glamorous, five-star city centre spots to cosy, locally run pensions. Being a business-minded town, options are plentiful and all budgets are well

    catered for. If you want top-end luxury or a place to crash after a day’s sightseeing, you won’t struggle to find somewhere decent.

    Jumeirah Frankfurt

    Thurn-und-Taxis-Platz 2
    60313 Frankfurt
    Germany
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    Category: Luxurious

    This luxurious hotel boasts a central location and 218 rooms and suites, many of them with a fine view of the Frankfurt skyline and the Taunus Mountains. Shopping opportunities, the central train station and the airport are all within easy reach. The hotel also has two excellent restaurants on site.

    Hilton Frankfurt Airport

    The Squaire
    Am Flughafen
    60549 Frankfurt
    Germany
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    Category: Luxurious

    This hotel is located in the futuristic The Squaire building at Frankfurt Airport, where a pedestrian bridge provides direct access to Terminal 1. Reception is open round the clock to welcome guests. The hotel also offers wellness and conference facilities.

    Roomers

    Gutleutstraße 85
    60329 Frankfurt
    Germany
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    Category: Moderate

    A swanky design hotel with plush rooms and an excellent spa, luxury fiends will love this spot.

    mk|hotel Frankfurt

    Kaiserstraße 63
    60329 Frankfurt
    Germany
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    Category: Moderate

    Modern accommodation that won’t break the bank. Rooms are simple, but comfortable.

    Turm Hotel

    Eschersheimer Landstraße 20
    60322 Frankfurt
    Germany
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    Category: Budget

    The rooms of this friendly, modern budget hotel follow five distinct design themes: Oriental Hip, Mona Lisa, Little Gym, Avantgarde and Fresco.

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    Getting around

    Public Transport

    Frankfurt is served by a highly efficient train (S-Bahn) and underground (U-Bahn) network, run by the Rhein-Main-Verkehrsverbund (rmv.de). There is also a mainline train station, served by high-speed ICE trains, as well as 42 bus lines operating across the city. Services run from 4am until 2am daily. Tourists should look out for the Frankfurt Card for discount travel.

    Taxis

    Frankfurt’s instantly recognisable cream-coloured cabs can be easily hailed in town, with plenty of taxi ranks at key sights such as Römerberg and Kaiserstraße. Tips of around 5% are expected. For those who want a more leisurely ride, Velotaxis are also available.