Airport
Frankfurt, Airport Frankfurt (FRA), Germany

Airport code: FRA

Number of Terminals: 2

Information

Airport information desks are located in the arrivals and departures halls of both terminals; these are staffed 24 hours a day. There are also several touch screen information kiosks situated throughout both terminals.

Transfer between Terminals

Free SkyLine shuttle trains run between the terminals (journey time: 2 minutes). Free shuttle buses can also be found by the roadside outside each terminal.

Terminal map

Download map of terminal

Transferring at Frankfurt Airport

In the new Pier A, which was constructed exclusively for Lufthansa, and in Terminal 1, Lufthansa and all its Star Alliance partners are located together under one roof. The two terminals are only a few minutes travel time away from each other by shuttle bus or by the SkyLine elevated railway.

For up-to-the-minute information on your connecting flight, please consult one of the monitor screens located around the airport. If no gate has been assigned yet, head for the indicated pier. Then follow the blue signs to the gate, keeping the walking times displayed in mind. Gray signs show the way to passenger services.

Transit passengers who must change between Piers A and B (in Terminal 1) may use the passenger tunnel. If you need to transfer between Pier A, B, C, or Z (in Terminal 1) and Pier D or E (in Terminal 2), follow the signs to the SkyLine train, which departs every two or three minutes, or take one of the shuttle buses that circulate between the terminals.

If you already have a boarding pass for your connecting flight, please consult one of the monitors to double-check the assigned gate.

If you do not have a boarding pass for your connecting flight, please go to a transfer desk of the airline operating your flight or proceed straight to the departure gate, where you can obtain your boarding pass at the desk. In the pre-security part of the airport, please go to your airline’s check-in counter.

If you are in a hurry to catch a connecting flight at Frankfurt Airport, you can take a shortcut to get to your gate faster. The fast lanes at the security checkpoint may be used on a priority basis by passengers whose flight is listed on the display.

For assistance, simply scan your boarding pass at one of the information kiosks, and all the relevant information on your connecting flight will be displayed, or ask at one of the information counters, where multilingual service staff will be happy to help you. Alternatively, ask the Mobile Service Guides, who are recognizable by their red uniforms.

In most cases, you must clear security checks on your way through the airport. Whether or not you must clear a passport check depends on whether the airport you have arrived from and your destination are within or outside the Schengen Area. Please allow enough time for both of these.

Detailed passenger information is available on the airport’s website (frankfurt-airport.com).

Money

Numerous banks, bureaux de change and ATMs are available in Terminals 1 and 2, both before and after the security areas. A number of major German banks offer a range of services at their branches in the Frankfurt Airport Center, opposite Terminal 1.

Communications

Unlimited free Internet access via Wi-Fi is available to all visitors. Postal services are available throughout Frankfurt Airport.

Food

Restaurants, bars and cafés can be found throughout both terminals. Some of these eateries are open 24 hours a day. Among the options are restaurants serving Asian cuisine, an ice cream parlour and a sports bar serving American classics.

Shopping

There are more than 230 shops at Frankfurt Airport spread between the terminals. These include fashion boutiques, duty-free outlets (for passengers leaving the EU) and newsagents. The Shopping Plaza on level 2 of Terminal 2 offers a wide range of retail options.

Luggage

Porter services are available. Trolleys (requiring a €2 deposit) are located throughout Frankfurt Airport. The lost property office (+49-69/69 06 63 59) is situated on the first level of Terminal 1. A 24-hour left luggage service is available in both terminals.

Facilities for disabled passengers include lift and ramp access, electric buggies, automatic doors, lowered telephones, dedicated toilets and reserved parking. Wheelchair accompaniment services are available on request (tel: +49-69/69 06 66 66). Disabled passengers should inform the relevant airline of any assistance required at least 48 hours prior to their arrival at Frankfurt Airport. The SkyLine shuttle train is wheelchair accessible.

IATA Travel Centre

The IATA Travel Centre delivers accurate passport, visa and health requirement information at a glance. It is a trusted, centralized source for the latest international travel requirements. The IATA Travel Centre is the most accurate source available because it is based on a comprehensive database used by virtually every airline, and information is gathered from official sources worldwide, such as immigration and police authorities.

IATA Travel CentreIATA Travel Centre

Public Transport

Frankfurt is served by a highly efficient train (S-Bahn) and underground (U-Bahn) network, run by the Rhein-Main-Verkehrsverbund (rmv.de). There is also a mainline train station, served by high-speed ICE trains, as well as 42 bus lines operating across the city. Services run from 4am until 2am daily. Tourists should look out for the Frankfurt Card for discount travel.