Hamburg, Hamburg Airport (HAM), Germany

Surrounding area

Airport map and general info

Facilities & infrastructure

Getting around Hamburg


Visa & Immigration

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Facilities & infrastructure


Monetary facilities include a bank, bureau de change and ATMs within the terminals.


Telephones and free Wi-Fi internet access are available throughout the terminals. A post office is located in Terminal 2.


There are many restaurants, bars and cafés at Hamburg Airport; these can be found in the Airport Plaza and in the terminals both pre- and post-security.


There is a wide variety of shops (including duty-free for non-EU travellers) in both terminals and on both levels of the Airport Plaza. Among these are souvenir retailers, fashion boutiques and bookshops.


Advance reservations can be made for a porter service (tel. +49-40/50 75 20 10). Luggage trolleys are available. There is a left-luggage facility in the Terminal 2 arrivals area. Lost property is handled by the Airport Office (tel: +49-40/507 50).


Hamburg Airport has a pharmacy and a Red Cross medical centre. Other options include a hairdresser and a prayer room (Terminal 1, level 2).

Conference & Business

The Airport Conference Center in Terminal 2, level 2 (tel. +49-40/50 75 33 38) provides a range of business services. Executive lounges are located on level 2 of Terminal 2. VIP services are also available.

The Airport Conference Center Lilienthal-Haus (tel: +49-40/50 75 25 00) also provides conference venues with audiovisual and other equipment for hire. There is also the large Terminal Tango (tel: +49-40/50 75 32 11) event space in the former Charter Terminal.

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Surrounding area Hamburg Airport

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    Travellers with impaired mobility are asked to notify their airline and the airport information desk of their needs, prior to travel. Hamburg Airport is accessible to wheelchairs, and disabled toilets are located throughout. Parking spaces for the disabled can be found near the terminals, with disabled parking in the multistorey area located near the exits. A door-to-door transfer service, as well as wheelchair push and provision, is offered by DRK Mediservice (tel: +49-40/50 75 33 53).

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    General information

    Airport code: HAM

    Number of Terminals: 2


    Airport information desks are located in Terminals 1 and 2. The Airport Office, located in the Airport Plaza on the arrivals level, provides airport information, travel tickets, event ticket sales, hotel reservations and other services. It is open from 0630 to 2300 daily.

    Transfer between Terminals

    The terminals are linked by the Airport Plaza facility.

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    Visa & Immigration

    IATA Travel Centre

    The IATA Travel Centre delivers accurate passport, visa and health requirement information at a glance. It is a trusted, centralized source for the latest international travel requirements. The IATA Travel Centre is the most accurate source available because it is based on a comprehensive database used by virtually every airline, and information is gathered from official sources worldwide, such as immigration and police authorities.

    IATA Travel CentreIATA Travel Centre

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    Getting around

    Public Transport

    Hamburg has a peerless public transport system. Its underground (U-Bahn), trains (S-Bahn), buses, and ferry services are run by the Hamburg Transport Association ( Tickets work across all forms of transport. Get a Hamburg Card, for one, three or five days and you’ll get discounts at key sights and on city tours.


    Cream-coloured cabs can easily be found throughout the city, either driving around or at taxi ranks marked by green posts. You can also call a car. Good services include Hansa Taxi (tel. +49-40-21 12 11) and Taxi Hamburg (tel. +40-40/66 66 66).


    Hotels in Hamburg


    Hamburg has an excellent selection of hotels, from blow-the-budget, five-star wonders to cosy, locally-owned pensions.

    You’ll also find an array of decent, affordable business hotels if you want something in between.

    Hotel Vier Jahreszeiten

    Neuer Jungfernstieg 9 - 14
    20354 Hamburg
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    Category: Luxurious

    This opulent grand hotel occupies a prime downtown location beside the Alster lake. Its 156 rooms and suites underwent extensive refurbishment in 2015 to emerge elegantly resplendent. The hotel has three restaurants that cater to guests’ differing tastes: the Michelin-starred Haerlin restaurant, the grill restaurant and the Peruvian-Japanese Nikkei Nine.


    Simon-von-Utrecht-Straße 31
    20359 Hamburg
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    Category: Luxurious

    This superior design hotel is located on a street running parallel to the Reeperbahn in the St. Pauli party district. The subdued colors of its luxurious interior contrast perfectly with the hurly-burly on the doorstep.

    The George

    Barcastraße 3
    22087 Hamburg
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    Category: Moderate

    There’s a great view of the Alster lake and downtown Hamburg with the spires of Hamburg’s principal churches from every room and especially from the roof terrace of this smart design hotel in the St. Georg district, near the main train station, Hauptbahnhof, the Kunsthalle art museum and the Schauspielhaus theater.

    25 Hours Hotel Hafencity

    Überseeallee 5
    20457 Hamburg
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    Category: Moderate

    This stylish design hotel close to the Elbphilharmonie concert hall in the Hafencity district has a fittingly maritime theme, so it doesn’t have “rooms” – it has cabins.

    Superbude Sankt Pauli

    Juliusstraße 1-7
    22769 Hamburg
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    Category: Budget

    The accommodation at this hostel-style, 89-room hotel is perfectly fine but not luxurious. The atmosphere is laid back, and the location in the Schanzenviertel district, ideal for extensive forays into Hamburg’s nightlife scene. There’s a second Superbude in St. Georg, close to Hauptbahnhof, the main train station.