London, London Heathrow Airport (LHR)

Surrounding area

Airport map and general info

Facilities & infrastructure

Getting around London


Visa & Immigration

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Facilities & infrastructure


There are numerous ATMs and bureaux de change facilities in all terminals (both pre- and post-security).


There is a post office in Terminal 3; postboxes and stamps are available in every terminal. Card- and coin-operated public telephones can be found in the main areas of each terminal and mobile telephone charging kiosks are located in the departure lounges. Internet access is available via wireless service and at fixed stations in all terminals.


There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout London Heathrow Airport.


There is a wide variety of shops in each terminal, including duty-free outlets (for those travelling outside the EU), electrical shops and newsagents. Those looking for the latest in fashion can peruse the various boutiques by British and international designers.


Left-luggage offices can be found in each terminal, while lost property can be reclaimed from the Airport Lost Property Offices in Terminals 3 and 5. Baggage trolleys are available free of charge in baggage reclaim and other key areas.


Other facilities at London Heathrow Airport include multifaith prayer rooms in all terminals, showers, spas, and an art gallery. There are pharmacies in all terminals.

Conference & Business

There are several airline, business and executive lounges in each terminal.

Extensive meeting and conference facilities are offered by the larger hotels in and around the airport.

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Surrounding area London Heathrow Airport

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    Special assistance is available for disabled passengers at various help points throughout the terminal buildings and car parks. Passengers requiring wheelchairs should contact the individual airlines prior to travel; porters are available to help with wheelchair and baggage assistance.

    Among the facilities are wheelchair-accessible telephones, reserved seating and disabled toilets in all terminals, while disabled car parking is also available at designated spaces. Text telephones, induction loops and a Minicom information line are available for the hearing impaired.

    A wheelchair-accessible bus service operates between all terminals and the central bus station. The Heathrow Express, black taxis and many bus and coach operators provide facilities for wheelchairs.

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    General information

    Airportcode: LHR

    Number of Terminals: 4


    Information desks are located in the arrivals areas of Terminals 2, 4 and 5, as well as in the check-in area of Terminal 3. Help points equipped with airport maps and courtesy telephones are located throughout the terminals and car parks. Roving Passenger Ambassadors can also assist with queries.

    Transfer between Terminals

    Transfers between Terminals 2, 3, 4 and 5 are free on the Heathrow Express train or shuttle bus.

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    Visa & Immigration

    IATA Travel Centre

    The IATA Travel Centre delivers accurate passport, visa and health requirement information at a glance. It is a trusted, centralized source for the latest international travel requirements. The IATA Travel Centre is the most accurate source available because it is based on a comprehensive database used by virtually every airline, and information is gathered from official sources worldwide, such as immigration and police authorities.

    IATA Travel CentreIATA Travel Centre

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    Getting around

    Public Transport

    London has an excellent public transport system managed by Transport for London (tel: +44-343/222 12 34; The integrated ticketing system operates via a prepaid smart card (the Oyster Card) and covers the tube, overground trains and buses. Oyster cards are available to purchase at any Underground station and ca n be prepaid for pay-as-you-go travel, daily or weekly passes. Paper tickets still exist but fares are more expensive.


    Black cabs ( are available to hire when their yellow sign is lit; just hold out your arm to hail one.


    Hotels in London


    From grand historic hotels to budget boutique digs and hostels, London has a plethora of hotels from which to choose.

    The best are booked early, particularly during the summer and at Christmas.


    33 Roland Gardens
    SW7 3PF London
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    Category: Luxurious

    Four-poster beds, luxe velvet fabrics and gleaming antiques are the hallmarks of Anouska Hempel’s design hotel.

    Shangri-La Hotel The Shard

    32 London Bridge Street
    London SE1 9SG
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    Category: Luxurious

    The Shard is one of the spectacular new structures on the Thames and located near London Bridge. The 202 hotel rooms of the Shangri-La occupy levels 34 to 52. It’s hard to say which is more imposing, the opulent ambience or the breathtaking views. The exclusive Gông champagne lounge on level 52 also belongs to the hotel, but you don’t have to be a guest to be welcome there.

    The Sumner

    54 Upper Berkeley Street
    W1H 7QR London
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    Category: Moderate

    Boutique hotel comforts within a stone’s throw of Hyde Park and Oxford Street.

    Qbic Hotel

    42 Adler Street
    London E1 1EE
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    Category: Moderate

    This design hotel in London’s East End places the emphasis on sustainability and a sophisticated decor and color concept. The key features of its spacious rooms are handcrafted mattresses, rain showers and other smart accessories that make your stay a truly enjoyable one. An added bonus is the hotel’s central location in the new nightlife district Shoreditch.

    Twenty Nevern Square

    Nevern Square 20
    London SW5 9PD
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    Category: Budget

    This boutique hotel in a restored town house on green Nevern Square in Kensington is ideal for guests looking for a quieter experience. The Tube and Earl’s Court exhibition center are just a few minutes’ walk away. The hotel also has a technically up-to-the-minute conference room for up to 25.