Amsterdam, Amsterdam-Schiphol (AMS), Netherlands

Surrounding area

Airport map and general info

Facilities & infrastructure

Getting around Amsterdam


Visa & Immigration

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Facilities & infrastructure


There are numerous banks, ATMs, currency exchange machines and bureaux de change kiosks at Amsterdam Airport Schiphol.


There is a post office in departure lounge 2. Free Wi-Fi is available throughout the terminal building and there are dedicated internet workspace areas at KPN Internet Centres in departure lounges 1 and 2. Mobile telephone hire is available at the Telecom Rentcenter in Schiphol Plaza. Specialist multimedia telephone units, which can be used for telephoning, internet access and SMS services, are situated throughout the airport.


Schiphol Airport prides itself on its culinary offerings and boasts a broad range of bars, cafés, restaurants and brasseries, which serve anything from seafood and grilled meat to Dutch pancakes and fast-food. These eateries are situated throughout the terminal, both landside and airside.


There is a large choice of shops at Amsterdam Airport Schiphol, including a duty-free outlet and a 24-hour supermarket at Schiphol Plaza pre-security and various clothing shops, newsagents and gift retailers post-security. A duty-free pre-order and collection service is available online.


Luggage lockers are situated throughout the terminal and passengers can store bags there for up to 168 hours. There is also a baggage depot (tel: (020) 795 2843) which will store bags for up to one month. Open between 0600 and 2200 daily, it can be found in the basement between arrival halls 1 and 2. Lost items can be reported at the information desks in the departure and arrivals areas or to the dedicated lost and found line (tel: (020) 794 0800). Passengers can also fill out lost and found forms on the airport website.


Amsterdam Airport Schiphol has a medical centre, 24-hour emergency medical services and a pharmacy. There is a fully equipped baby room and several play areas on Holland Boulevard and baby-change facilities are provided in the toilets. Showers can be found at the on-site Hotel Mercure Schiphol Terminal Hotel (tel: (020) 604 1339; A massage parlour, hairdresser, casino and prayer room are also located in the terminal.

There are dedicated smoking cabins scattered throughout the terminal. Bars such as Galaxy, Murphey’s and Cafe Amsterdam also have smoking areas. 

Conference & Business

There is a large range of dedicated business facilities at Amsterdam Airport Schiphol.

The Schiphol Airport Meeting Centre (tel: (020) 654 1600) has office space equipped with fax, PC and telephone facilities, as well as a secretarial service and a conference room. The Schiphol Airport Avioport business centre (tel: (020) 654 1800), which is a ten minute walk from the terminal, is a new building with well-equiped offices and leisure facilities including a golf course. In addition, the Exchange Avenue conference centre (tel: (020) 603 4607) offers six meeting rooms with capacity for up to 80 delegates.

Major airlines have executive lounges, which offer basic business facilities, while the ACompany’s Airport Business Point (tel: (020) 406 9810) in arrival hall 2 is a dedicated lounge for those waiting for drivers or colleagues.

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Surrounding area Amsterdam Airport Schiphol

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    Visa & Immigration

    IATA Travel Centre

    The IATA Travel Centre delivers accurate passport, visa and health requirement information at a glance. It is a trusted, centralized source for the latest international travel requirements. The IATA Travel Centre is the most accurate source available because it is based on a comprehensive database used by virtually every airline, and information is gathered from official sources worldwide, such as immigration and police authorities.

    IATA Travel CentreIATA Travel Centre

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    Facilities for the disabled include automatic doors, toilets and lifts between all floors of Amsterdam Airport Schiphol. Wheelchairs are available for visitors – passengers requiring wheelchairs and special assistance should inform their airline prior to travel.

    ACompany (tel: (020) 601 5018) provides the Axxicom Airport Caddy service, which operates between concourses D, E, F and G and the arrivals areas.

    Disabled parking is available in car parks P1, P2 and P3; a bus is available on request from car park P3 to take disabled passengers to the terminal (passengers requiring this service should phone at least 24 hours in advance: tel: (020) 405 7900).

    Good to know

    General information

    Airportcode: AMS

    Number of Terminals: 1


    Information desks are located before passport control in Schiphol Plaza, in arrival halls 2 and 3 and behind passport control in departure lounges 2 and 3. Transfer desks in the concourses offer information on transfers and connecting flights. Touch screen kiosks provide general airport information and are located throughout the terminal. The Customer Contact Centre (tel: (020) 794 0800) can provide further information.

    The Holland Tourism Information office (tel: (020) 702 6000) is situated in Arrivals 2, providing tourist information and an accommodation reservation service.

    Transfer between Terminals

    There is just one terminal complex, which is split into three departure areas.

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    Getting around

    Public Transport

    Amsterdam’s efficient public transport system, operated by GVB (tel: 0900 8011;, encompasses buses, trams and a metro. There are also night bus services. They use a chip card ticketing system – remember to check both in and out – and 24, 48 and 72-hour passes are available. Buy tickets from metro stations, on board buses and trams, from newsagents, or the GVB office outside Amsterdam Centraal Station.


    Taxis cannot be hailed in the street. Go to a designated taxi rank, or call a reputable company such as Taxicentrale (tel: 020 777 7777) or STA (tel: 020 364 2207). Fares are high, but tipping isn’t necessary.


    Hotels in Amsterdam


    Amsterdam accommodation covers every base from cheap dives to ultra-plush luxury.


    Habitable budget places are a rarity, and hotels in every category fill quickly – book as far in advance as possible.


    Ferdinand Bolstraat 333
    1072 LH Amsterdam
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    Category: Expensive

    This 23-story luxury hotel quite literally looks down on all the others.

    Grand Hotel Amrâth

    Prins Hendrikkade 108
    1011 AK Amsterdam
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    Category: Expensive

    Fabulous art nouveau luxury hotel, originally built in 1913.

    Room Mate Aitana

    IJDok 6
    1013 MM Amsterdam
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    Category: Moderate

    Ultra-modern waterside design hotel that opened in 2013.


    De Clercqstraat 115
    1053 AJ Amsterdam
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    Category: Moderate

    Above a Turkish restaurant, this place combines modern facilities with a friendly welcome.